Why Email & Phone Calls Aren’t Enough For Business Anymore

April 23rd marks National Email Day, celebrating one of the most influential forms of business communication. Just two days later, on April 25th, we recognise Telephone Day, honouring another long-standing method of professional interaction. Both email and phone calls have shaped the way we do business, but in today’s fast-paced digital landscape, are they still enough?

The short answer: not anymore. As businesses face increasing demands for speed, security, and compliance, traditional communication methods alone are no longer sufficient. In this post, we explore why emails and phone calls fall short—and how modern tools like Videosign are revolutionising business communication.

The Role of Email and Phone Calls in Business Communication

For decades, businesses have relied on email and phone calls as their primary communication channels. Emails provide a written record, making them useful for documentation, while phone calls enable real-time discussion and relationship building.

However, both methods come with significant limitations:

• Email Overload & Delayed Responses – With inboxes flooded daily, critical emails can be overlooked, and response times can be slow.
• Misinterpretation – Without tone or body language, emails often lead to confusion or miscommunication.
• Security Risks – Emails are prone to phishing attacks, unauthorised access, and compliance breaches.
• Lack of Accountability in Phone Calls – While calls are great for quick conversations, they leave no paper trail unless recorded or manually documented.
• Compliance Challenges – Industries like finance and legal services require strict compliance and audit trails, which emails and phone calls alone cannot guarantee.

So, how do businesses overcome these challenges?

The Rise of Integrated Digital Communication

Modern businesses need more than just emails and phone calls. They require secure, integrated solutions that combine communication, contract management, and compliance. This is where platforms like Videosign come in.

Videosign offers a comprehensive platform that brings together:

 Video meetings with built-in e-signing – No need for endless email chains to confirm agreements.
Automated audit trails & ID verification – Ensuring security and compliance in regulated industries.
 Digital contract creation & storage – Eliminating the hassle of paper-based workflows.

Why Businesses Need to Evolve

Let’s consider a typical business scenario:

A financial adviser emails a client about signing a contract. After multiple back-and-forth emails, the client asks for clarification over the phone. Following the call, the adviser emails again with the revised contract. Finally, after days (or even weeks), the client prints, signs, scans, and emails it back – often missing required fields.

Now, imagine the same process with Videosign:

1. The adviser sets up a secure video meeting with the client.
2. During the video meeting, they review and sign the contract digitally in real time.
3. The system generates a tamper-proof audit trail, ensuring compliance.
4. The signed document is stored securely, ready for retrieval.

Instead of a drawn-out process, the deal is completed instantly and securely. No back-and-forth emails. No compliance worries. No delays.

Future-Proofing Business Communication

Businesses that continue relying solely on emails and phone calls will face increasing inefficiencies, security risks, and compliance issues. To stay ahead, they need tools that enhance collaboration, streamline processes, and improve security.

The future of business communication isn’t just about talking or typing—it’s about acting efficiently and securely in real time.

On this National Email Day and Telephone Day, it’s time to ask:

Are your communication methods still fit for purpose?

If you’re ready to move beyond outdated emails and endless calls, explore how Videosign can transform your business. Book a demo today.